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Kathleen Shallcross

By Keith Petersen on February 11, 2014 in Sales and Service

April 4, 1991

Dear Mr. Petersen,
It was a pleasure doing business with you–never having seen me before you let me leave your store with my new equipment and no payment–you have a customer for life!

Sincerely,
Kathleen Shallcross

Kathleen Shallcross

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Testimonials

Tiller & snowblower. Thanks again, service was fabulous!! -The Gornstein Family

The Gornstein Family

Dear Keith, Many thanks for always coming to the rescue! -Bonnie

Bonnie

June 1, 1999
Dear Keith, I just wanted to drop you a line about our recent purchase of a Alpine Air Purifier from your shop. The air purifier does a wonderful job cleansing the air in our showroom and in rug cleaning plant. It actually breaks down odors in oriental rugs that are caused by animals. The air quality just seems so much healthier. I will gladly recommend your company to my customers if they are ever in the market for a vacuum or air purifier.
Sincerely, Robert George SK Hamrah Carpets

Robert George

April 9, 1998
Dear Mr. Petersen, You may recall that you sold me a Model XL-15 Living Air cleaner last spring when I came in to inquire about an air filter or de-humidifier for my brother’s home near the Jersey shore. I told you about the extremely foul musty smell in his house, and even the same unpleasant odor in his clothes. I also mentioned the difficulty he was having with his health, inclduing some serious difficulty breathing, causing a few emergency trips to the hospital. I had not intention of purchasing the XL-15 unit initially, because a neighbor had told me how successful his daughter had been in solving a similar prolblem with a de-humidifier. But you were so sure that htis unit would be a “God-send” that I decided to purchase it. But I never thought hat it would work out like it has. Within a few months, the miserable odor in that house was gone. We were astonished that even the odor in his clothes had disappeared. We placed the unit on a special shelf high in his living room and have left it on 24 hours per days, except in the summer when the windows are open. Even the odor in the basement, which was the most offensive and oppressive of all, has gone. But most important of all, his health has improved considerably, especially his breathing. For a long time, he was seriously thinking his life was ending because of these problems. Now he decided to modernize the place with new vinly windows throughout the house.
Sincerely, R. Purdy

R. Purdy

Dear Keith Just a quick note of Thanks! and a guarantee for life-long referrals to the “The Eardley T. Petersen Co.”!! The courtesy you extended to me was beyond any service I have ever experienced, especially in this day and age…I have enclosed the registration card which requires your signature. It’s already stamped so just drop it in the mail. Just one question: the instruction booklet indicates a one year warranty and in speaking with you, you indicated two years. At your convenience, I’d like to clear that up. I have taken the liberty to enclose our business card. Hopefully someday if you or your family are in need of physical therapy, we will have the opportunity to extend to you the same quality of professional services that you gave to me.
Very truly yours, J. El Touny
P.S. The machine is super!!

J. El Touny

Keith, I never knew my rugs could be that clean. Very nice design. RG [Editor: This commendation was as a result of using a new Miele vacuum cleaner just purchased by the customer from us]

Dear, Mr. Peterson Thank you very much for helping me with my project.I got an “A” on my Westfield project. I hada lot of information on your store. My mom think my Westfield project will boost up my report card grade. I had a lot of fun doing my report. Thanks again for helping me. Everyone was very intrested in the weed whachers.
From, Will

Will

May 9, 2000
Dear Keith, We have had our Alpine Living Air Machines for quite a while now, and there have consequently been a number of positive things we have consistently noticed. Firstly, they have solved the mildew problems in our basement. Newly washed laundry left in the washing machine for only two hours used to have a strong mildew smell. We put a little Bora in the basement, and that was the end of the mildew odor. Also, some time ago when I did extensive redecorating, the odor of pain and polyurethane was banished very quickly. We ran the XL-15 constantly as usual, and anyone entering the house noticed almost no paint odors. Just recently, after we vacuumed and started up one of our air conditioners for the first time this season, I immediately began to cough and choke. We brought the Apline machine near and focused it on the air conditioner as it ran. This is a step we routinely take every spring with all the air conditioners, and which we mistakenly thought we could omit this time). My coughing stopped almost immediately. Living in Staten Island, we have a lot of pollution to contend with—–smells from the dump, stench and noxious fumes from the New Jersey refineries, etc. This has been not only annoying, but also worrisome. However, the Alpine takes away the odors and gives us the assuarance that at least the air in our home is pure and safe to breathe. We plan to take the Bora with us on vacation and put it in the beach house we’re renting. That’ll take care of any mold, mildew etc., often found in these places. In short, we are happy to let you know that we are very glad of these machines and wouldn’t think of doing without them.
Yours very truly, Ruth Walker

Ruth Walker

On behalf of Maria Porcella: Thank you very much for fixing the lawnmower and your great service!! Merry Christmas

Angela Porcella

June 6, 2000
Dear Keith, I suffer tremendously from allergies and the Alpine purifier has really been a great help. Why? Because I was not able to sleep at night due to the fact that I was always congested. Generally I suffer from dust particles and pollen. Once I placed the Alpine Purifier in my room, I no longer had difficulty breathing and slept peacefully through the night. I would highly recommend this purifier to anyone, especially from those suffering from severe allergies.
Sincerely, Liezl Smalberger

Liezl Smalberger

Testimonials

Just a note to thank you for allowing us to return the vacuum cleaner. We really do appreciate your kindness. The fault was NOT with the Miele but with me! Sorry for our change of mind…thankful for your consideration.

The Caporasos

Dear Doug/Keith, I am and was overwhelmed by your heartfelt gesture not to accept payment for the repair of the trimmer the other day. There will probably never be a time when I shall not recommend you and your company to any I know for the products that you carry and service. There is something about a dealership likes yours that makes one feel confident about spreading the word that–“Petersen’s is in town, and why not use them.” There is more quality in those who run your business, than in the products that you carry. With the help of Almighty God I trust that you will always find success in all that you do, and that your attitude will always remain true to those around you. There should be a volume written about your company, but I know that it would take you away from your work to read it, and that is not too sound. It’s just nice to know that many who look to Petersen’s for help, are happy, as myself, that it is so-o-o obvious. Thank you a thousand times over.
Sincerely, Reuben E. Washington

Reuben E. Washington

August 1, 1996
Dear Mr. Petersen, Thank you for introducing us to the Alpine Living Air Machine. We are all breathing easier. The air we are now breathing smells a lot cleaner too. We have a small Dachshund that we purchased while living abroad, which seemed to need a weekly bath to eliminate that “doggy” smell. Since we have been using the Alpine Living Air Machine we have noticed that 1) the dog doesn’t seem to smell anymore and 2) the house doesn’t smell “doggy”. A friend from Massachusetts visited us for a week last month. Past visits were full of complaints about allergies and breathing discomforts. Happily this visit we had none of those complaints. What we heard instead was how well she had slept and how easily she was breathing (hooray!). She had recently spent a LARGE sum of money making her home a more allergy free environment. Although she told us that her Asthmatic condition had improved with her additions, she also told us that her expensive improvements didn’t make her feel as good as our little air purifier had! During our year and a half in Europe, I honestly do not remember not feeling “stuffy”. It felt like I had a perpetual cold. Can I attribute feeling better to the Alpine Living Air Machine? Maybe, maybe not…all I know for a fact is that I am back to normal and breathing well again since we have had our little air purifier! Although no one in my family has asthma, or any known allergies we are all breathing better, feeling better (and smelling better :), woof…). Thanks again.
Sincerely, Francesca Boone

Francesca Boone

Dear Keith, Many thanks for your excellent service-as usual. Hopefully the new location for the vacuum will improve its longevity (and maybe, we’ll have a dry basement again.) -Bonnie

Bonnie

July 13, 1993

Dear Mr. Petersen: When was the last time you bought a product and was so impressed with its performance that you actually wrote a letter of thanks? Back in September 1992 my husband and I bought such a product from The Eardly T. Petersen Co.
The Princess Vacuum Cleaner was recommended to us by a friend in the carpet cleaning business. Like most people we were skeptical. When the machine was demonstrated for us at the store we were impressed, but still, only mildly enthusiastic. However, when we got home and used it on our own carpeting we were so excited that we literally called the store to say “thank you.” What is so unique about this machine is that whatever is vacuumed up is contained in the canister. There is no exhaust spewing out mold and dust back through the air. Using this vacuum cleaner all but eliminated our cat’s winter allergies to mold and mildew. We were so amazed by this that we called our veterinarian to tell him we would no longer need to spend money on allergy shots. This did not please him. If you have a hot-air heating system, you know how it is to wake up with a dry and stuffy nose. We can honestly say that after using the Princess Vacuum Cleaner for a few week, this too was virtually eliminated. Before purchasing this incredible vacuum cleaner, we had our doubts. However, we can say without any hesitation that this is truly a product that lives up to its name and reputation. Another plus is that it is made in America.
Sincerely, Linda Caccavale

Linda Caccavale

May 18, 2012
Dear Mr. Petersen: I want to thank for the courteous and competent service I received at your store earlier today. The friendly atmostphere and efficient handling of the problem with my Miele vacuum were outstanding. As a former small business owner I can appreciate how trying these past few years have been for you. The fact that you have been able to survive with a sense of humor intact is very impressive. I can assure you that I will tell everyone I know about your superb customer service.
Sincerely, Noreen Ryan

Noreen Ryan

February 20, 2016 Dear Mr. Peterson, Thank you for doing a great job on the repair and tune-up of our Miele vacuum. It was a pleasure doing business with you. So, how often should I have a tune up on my Miele Delphi vacuum to keep it running well? Thanks, Lee Ramire

Lee Ramire

4/29/05
Dear Keith, Thank you very much for all your telephone support and help in getting my Ladybug machine up and running! and THANK YOU so much for sending your sister-in-law’s introductory video to me!! (Please thank her also from me!) I LOVE cleaning with my Ladybug and really appreciate your time and help in making it possible (especially so close to Christmas)! Best wishes to you and your family for a healthy and happy 2005! Thanks again!
Sincerely, Kathy Seaman

Kathy Seaman

June 1, 1999
Dear Keith, I just wanted to drop you a line about our recent purchase of a Alpine Air Purifier from your shop. The air purifier does a wonderful job cleansing the air in our showroom and in rug cleaning plant. It actually breaks down odors in oriental rugs that are caused by animals. The air quality just seems so much healthier. I will gladly recommend your company to my customers if they are ever in the market for a vacuum or air purifier.
Sincerely, Robert George SK Hamrah Carpets

Robert George

June 6, 2000
Dear Keith, I suffer tremendously from allergies and the Alpine purifier has really been a great help. Why? Because I was not able to sleep at night due to the fact that I was always congested. Generally I suffer from dust particles and pollen. Once I placed the Alpine Purifier in my room, I no longer had difficulty breathing and slept peacefully through the night. I would highly recommend this purifier to anyone, especially from those suffering from severe allergies.
Sincerely, Liezl Smalberger

Liezl Smalberger

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Kathleen Shallcross

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