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By Keith Petersen on February 11, 2014 in Sales and Service

Great customer service, fast turnaround, very helpful. These guys will be my go-to place for all of my outdoor power equipment. Cannot say enough good things about them.

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Testimonials

5/5/97
Keith, Thank you very much. We are enjoying the air purifier.
Sincerely, Andrea Jenkins

Andrea Jenkins

May 9, 1997
Dear Mr. Petersen: I want you to know that our life has been made more pleasant as a result of installing the XL15 and Bora Living Air Machines in our home. We genuinely breathe fresh air every day – no dog smells (we have three), no musty odors and we are dust free! What a change! Most of all – I honestly believe that my breathing problems have improved – my sinuses are less problematic. If you remember – I was a skeptic! Now I’m a true believer in this wonderful product. Please keep presenting it to others!
Sincerely, Don Alfano

Don Alfano

December 2012

I wanted to let you know that the central vac is working again thanks to your help. Thanks for being so considerate. We hope you have a very merry Xmas.

-Dee & Kirby LaFollette

Dee & Kirby LaFollette

July 13, 1993

Dear Mr. Petersen: When was the last time you bought a product and was so impressed with its performance that you actually wrote a letter of thanks? Back in September 1992 my husband and I bought such a product from The Eardly T. Petersen Co.
The Princess Vacuum Cleaner was recommended to us by a friend in the carpet cleaning business. Like most people we were skeptical. When the machine was demonstrated for us at the store we were impressed, but still, only mildly enthusiastic. However, when we got home and used it on our own carpeting we were so excited that we literally called the store to say “thank you.” What is so unique about this machine is that whatever is vacuumed up is contained in the canister. There is no exhaust spewing out mold and dust back through the air. Using this vacuum cleaner all but eliminated our cat’s winter allergies to mold and mildew. We were so amazed by this that we called our veterinarian to tell him we would no longer need to spend money on allergy shots. This did not please him. If you have a hot-air heating system, you know how it is to wake up with a dry and stuffy nose. We can honestly say that after using the Princess Vacuum Cleaner for a few week, this too was virtually eliminated. Before purchasing this incredible vacuum cleaner, we had our doubts. However, we can say without any hesitation that this is truly a product that lives up to its name and reputation. Another plus is that it is made in America.
Sincerely, Linda Caccavale

Linda Caccavale

Keith, I never knew my rugs could be that clean. Very nice design. RG [Editor: This commendation was as a result of using a new Miele vacuum cleaner just purchased by the customer from us]

To: keith@etpetersen.com Sent: Tuesday, January 17, 2006 4:01 PM Subject: Lady Bug Hi Keith, this is a follow-up to our phone conversation a few months ago in regard to the Lady Bug Steamer. You have my permission to use my recommendation for this product. When I called looking for a floor scrubber to clean my nearly 2000 square feet of floor tile, I never expected to end up with an entirely different product. After your sales pitch on the steamer, I decided to buy it and am I ever glad that I did. This machine is wonderful. It certainly goes beyond clean. After watching the DVD that came with it, I have cleaned a multitude of things in my home. We just completed changing our screened in porch to a sunroom. I cleaned the existing cedar boards with the Lady Bug. It was amazing what came off the six year old boards. I am very happy with the Lady Bug and I appreciate your expertise of the product.
Sincerely, Glenda Domby

Glenda Domby

4/29/05
Dear Keith, Thank you very much for all your telephone support and help in getting my Ladybug machine up and running! and THANK YOU so much for sending your sister-in-law’s introductory video to me!! (Please thank her also from me!) I LOVE cleaning with my Ladybug and really appreciate your time and help in making it possible (especially so close to Christmas)! Best wishes to you and your family for a healthy and happy 2005! Thanks again!
Sincerely, Kathy Seaman

Kathy Seaman

October 6, 1994 Dear Keith, Thank you for the excellent pricing on our Filter Queen vacuums. I will be ordering an additional 12 vacuums over the next 6 months, four vacuums have already been ordered. I would also like to add that my cleaning stuff, and supervisors, are extremely satisfied with the performance of the Filter Queen model ssg-93. Over the years we have used other brands of vacuum cleaners and in our opinion the Filter Queen have proven to be the perfect solution for a Hospital setting.
Sincerely, Bill Early Adm. Director Evn. & Support Services JFK Medical Center

Bill Early

Dear Keith, Thank you very much for selling the filter for me. I received the check last week. You went out of your way for me, and I am very grateful. I thought your most outstanding personality trait was simply a quirky sense of humor, but now I see that generosity & honesty are really your strong points. Whenever I need something that you carry in your store, I’ll be sure to stop in.
Thanks again, Bill

Bill Kalter

April 4, 1991
Dear Mr. Petersen, It was a pleasure doing business with you–never having seen me before you let me leave your store with my new equipment and no payment–you have a customer for life!
Sincerely, Kathleen Shallcross

Kathleen Shallcross

Testimonials

April 30, 1997
Dear Keith: Just a quick note to tell you how pleased we are with the Alpine XL15 air purifier that we purchased from you. As you know, Ray Catena is one of the premier Mercedes-Benz automobile dealers in this country. As customer service is our highest priority, we have a fleet of forty loaner cars we make available to our customers as their cars are brought in for services. Unfortunately, these loaner cars eventualy retain smoke odors inside from our smoking customers. Then, our non-smoking customers become offended when they’re offered these loaners with stale cigar and cigarette smoke smells. We have never been able to effectively deal with these smoke odors until we acquired the XL15 air purifier! We can now run the XL15 inside of a car that has been smoked in, and these odors are completely eliminated. No more unhappy customers! As well, we will place the XL15 into an office that is being renovated–something we are doing regularly–and immediately we are making fresh air and combating smells. Instead of suffering for days or weeks with the odors from the new carpet, paint, and wallpaper, we do not smell them at all after a short run of the purifier. This has been a great, yet simple, answer to our indoor air problems. We can freely recommend the Alpine to anyone who wishes to combat smoke, odors, and so on; as well as for anyone who enjoys the smell of fresh, clean air.
Sincerely, Ken LaPoint Vehicle Prep Manager

Ken LaPoint

March 12, 1999
Dear Mr. Petersen, I wish to thank you for recommending the Alpine Living Air Machine (Model XL-155) which I purchased from you last year. After setting up the machine and letting it run for several days, I noticed that my respiratory allergies (stuffy nose) were completely gone!!! Since then, it has been running for 24 hours a day and my breathing has become much easier. The air in my room smells fresh and clean, just like unpolluted outdoor air after a rain shower. Again, I wish to thank you for recommending and the Alpine Living Air Maching company for making such a marvelous air purifier that really lives up to its name.
Sincerely, Ronald Mini

Ronald Mini

2/15/01
Dear Keith, Thanks so much for introducing us to the XL 15 air purifier, as it has changed our lives dramatically. About 2 years ago when we first purchased this wonder-machine, we had a lot of painting going on in our kitchen. Every day we were forced to endure an “itchy” and instable environmental – I remember being able to feel the air particles go up my nose. However, when we flipped switch of the XL 15, within 1 hour, my nose was HAPPY. It felt so good, so wonderful, truly an amazing conversersion of the air quality.
-L. Dadourian

L. Dadourian

October 25, 1996
You have asked for comments about the job you have done with the repair of my snowblower, and I just wanted to express my enthusiasm for the obvious quality that governs your efforts. My machine now looks like new and when the snows come, I am sure it will act as if it is. The fact that you go so far as to fill it with gas and attach appropriate instructions is another touch that does not go unnoticed. Praise too for both the young man who delivered it and the truck it came in. The former could not have been nicer, and the latter looked terrific! In these days when so many businesses are trying to cut corners in any way they can, it is reassuring to know that your Company puts competency and satisfaction first.
Sincerely, Bill St. John

Bill St. John

May 9, 2000
Dear Keith, We have had our Alpine Living Air Machines for quite a while now, and there have consequently been a number of positive things we have consistently noticed. Firstly, they have solved the mildew problems in our basement. Newly washed laundry left in the washing machine for only two hours used to have a strong mildew smell. We put a little Bora in the basement, and that was the end of the mildew odor. Also, some time ago when I did extensive redecorating, the odor of pain and polyurethane was banished very quickly. We ran the XL-15 constantly as usual, and anyone entering the house noticed almost no paint odors. Just recently, after we vacuumed and started up one of our air conditioners for the first time this season, I immediately began to cough and choke. We brought the Apline machine near and focused it on the air conditioner as it ran. This is a step we routinely take every spring with all the air conditioners, and which we mistakenly thought we could omit this time). My coughing stopped almost immediately. Living in Staten Island, we have a lot of pollution to contend with—–smells from the dump, stench and noxious fumes from the New Jersey refineries, etc. This has been not only annoying, but also worrisome. However, the Alpine takes away the odors and gives us the assuarance that at least the air in our home is pure and safe to breathe. We plan to take the Bora with us on vacation and put it in the beach house we’re renting. That’ll take care of any mold, mildew etc., often found in these places. In short, we are happy to let you know that we are very glad of these machines and wouldn’t think of doing without them.
Yours very truly, Ruth Walker

Ruth Walker

Tiller & snowblower. Thanks again, service was fabulous!! -The Gornstein Family

The Gornstein Family

February 24, 2006
Dear Mr. Petersen, I have been wanting to write this letter for some time now, but it seemed I was either raising kids, working or didn’t have access to a PC in order to find out who it was that made Filter Queen an integral part of my life growing up. It all began in Texas, it was either ’66 or ’67…I came home from a friends house and noticed that our living room was full. I have seven brothers and sisters (most of them were present), my mom and a really nice man were working with what I soon learned was a new type of vacuum. This was no ordinary vacuum by any means; it could do all sorts of things. The man massaged my brothers’ head with one attachment, made suds to clean furniture and such with another…well, I’m sure you know the list. My four sisters and I were already planning on drying our hair, if, mom bought it. The Filter Queen was amazing; it had several interchangeable heads for different floor surfaces. We all knew that we could not live without this vacuum. This is where my story gets interesting…the eight of us kids ranged in age from 1 to 13, my mother was (of course) a stay at home mom and my dad worked as a salesman making $10,000 a year in sales. He came home right after my mom bought the Filter Queen from the nice man. My father was livid but after one day I realized who really was the best salesman in the house and it wasn’t my dad. My mom convinced Dad that with all the kids she had and all the things she had to do, she needed that vauum; and he agreed. My father loves my mother very much, 54 years together as of this March. My dad loved that vacuum…he taught us all how to really do a good job vacuuming by using the Filter Queen. Over the years we moved several times and the Filter Queen was always the first item to enter the house and the last item to leave. We eventually moved to Arizona and lived pretty much in the middle of nowhere. Dust was always getting in the house and there was no way to prevent it. As we grew up our houses got bigger and bigger with several types of floor covering and the Filter Queen was always ready for the job. Every time one of my brothers or sisters moved out they always borrowed the Filter Queen, once again it being the first thing in and last thing out. My older sister and her husband installed tile throughout their entire house (by themselves) what a mess it was, they had to keep the Filter Queen at their house for almost two weeks but it did the job with no complaints.
-Alice Walton

Alice Walton

Dear Keith Just a quick note of Thanks! and a guarantee for life-long referrals to the “The Eardley T. Petersen Co.”!! The courtesy you extended to me was beyond any service I have ever experienced, especially in this day and age…I have enclosed the registration card which requires your signature. It’s already stamped so just drop it in the mail. Just one question: the instruction booklet indicates a one year warranty and in speaking with you, you indicated two years. At your convenience, I’d like to clear that up. I have taken the liberty to enclose our business card. Hopefully someday if you or your family are in need of physical therapy, we will have the opportunity to extend to you the same quality of professional services that you gave to me.
Very truly yours, J. El Touny
P.S. The machine is super!!

J. El Touny

Dear Keith, Many thanks for always coming to the rescue! -Bonnie

Bonnie

April 4, 1991
Dear Mr. Petersen, It was a pleasure doing business with you–never having seen me before you let me leave your store with my new equipment and no payment–you have a customer for life!
Sincerely, Kathleen Shallcross

Kathleen Shallcross

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