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The Caporasos

By Keith Petersen on February 11, 2014 in Sales and Service

Just a note to thank you for allowing us to return the vacuum cleaner. We really do appreciate your kindness. The fault was NOT with the Miele but with me! Sorry for our change of mind…thankful for your consideration.

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Testimonials

Dear Keith, Thank you very much for selling the filter for me. I received the check last week. You went out of your way for me, and I am very grateful. I thought your most outstanding personality trait was simply a quirky sense of humor, but now I see that generosity & honesty are really your strong points. Whenever I need something that you carry in your store, I’ll be sure to stop in.
Thanks again, Bill

Bill Kalter

4/29/05
Dear Keith, Thank you very much for all your telephone support and help in getting my Ladybug machine up and running! and THANK YOU so much for sending your sister-in-law’s introductory video to me!! (Please thank her also from me!) I LOVE cleaning with my Ladybug and really appreciate your time and help in making it possible (especially so close to Christmas)! Best wishes to you and your family for a healthy and happy 2005! Thanks again!
Sincerely, Kathy Seaman

Kathy Seaman

12/16/99
I’m very pleased with my Alpine air purifier unit as it is especially compact being 5 1/2″ x 7 1/2 ” x 2 1/4″ and easily portable within home and abroad. Its economy involves a one time investment (purchase) with no filters and a 5c per day worth of electricity. Its use not only expunges embarrassing household odors but incorporates the fresh wholesome aura of outdoor elements into my indoor health, life and oxygen. It is conveniently regulated and maintenanced according to the individual preference of ozone density, out-put and shut-off. This state of the art applicance stands up to current technological performance along with a 3-year warranty.
-Amanda Petersen

Amanda Petersen

March 12, 1999
Dear Mr. Petersen, I wish to thank you for recommending the Alpine Living Air Machine (Model XL-155) which I purchased from you last year. After setting up the machine and letting it run for several days, I noticed that my respiratory allergies (stuffy nose) were completely gone!!! Since then, it has been running for 24 hours a day and my breathing has become much easier. The air in my room smells fresh and clean, just like unpolluted outdoor air after a rain shower. Again, I wish to thank you for recommending and the Alpine Living Air Maching company for making such a marvelous air purifier that really lives up to its name.
Sincerely, Ronald Mini

Ronald Mini

December 2012

I wanted to let you know that the central vac is working again thanks to your help. Thanks for being so considerate. We hope you have a very merry Xmas.

-Dee & Kirby LaFollette

Dee & Kirby LaFollette

June 1, 1999
Dear Keith, I just wanted to drop you a line about our recent purchase of a Alpine Air Purifier from your shop. The air purifier does a wonderful job cleansing the air in our showroom and in rug cleaning plant. It actually breaks down odors in oriental rugs that are caused by animals. The air quality just seems so much healthier. I will gladly recommend your company to my customers if they are ever in the market for a vacuum or air purifier.
Sincerely, Robert George SK Hamrah Carpets

Robert George

Dear Keith It was a pleasure doing business with you. The HONDA ES6500 generator I purchased was everything you said it was, and more! The licensed experienced electrician that installed the subpanel and the home hook up was amazed with the generator’s efficiency. He was also very impressed on how quiet the generator ran. After his installation, we conducted a test. While the ES 6500 was running, my home furnace was turned on, as well as a light in every room, home computer, TV, refrigerator, and some electrical appliances. The ES6500 did not strain at all, the generator’s imonitor panel did not register any problems, nor did the engine’s noise increase significantly. I would highly recommend The Eardly Petersen Company of Westfield to anyone seeking to purchase a quality home generator. Brian Taylor

Brian Taylor

Dear Keith, Many thanks for always coming to the rescue! -Bonnie

Bonnie

May 18, 2012
Dear Mr. Petersen: I want to thank for the courteous and competent service I received at your store earlier today. The friendly atmostphere and efficient handling of the problem with my Miele vacuum were outstanding. As a former small business owner I can appreciate how trying these past few years have been for you. The fact that you have been able to survive with a sense of humor intact is very impressive. I can assure you that I will tell everyone I know about your superb customer service.
Sincerely, Noreen Ryan

Noreen Ryan

Dear Keith Just a quick note of Thanks! and a guarantee for life-long referrals to the “The Eardley T. Petersen Co.”!! The courtesy you extended to me was beyond any service I have ever experienced, especially in this day and age…I have enclosed the registration card which requires your signature. It’s already stamped so just drop it in the mail. Just one question: the instruction booklet indicates a one year warranty and in speaking with you, you indicated two years. At your convenience, I’d like to clear that up. I have taken the liberty to enclose our business card. Hopefully someday if you or your family are in need of physical therapy, we will have the opportunity to extend to you the same quality of professional services that you gave to me.
Very truly yours, J. El Touny
P.S. The machine is super!!

J. El Touny

Testimonials

April 4, 1991
Dear Mr. Petersen, It was a pleasure doing business with you–never having seen me before you let me leave your store with my new equipment and no payment–you have a customer for life!
Sincerely, Kathleen Shallcross

Kathleen Shallcross

Dear Keith, Many thanks for your excellent service-as usual. Hopefully the new location for the vacuum will improve its longevity (and maybe, we’ll have a dry basement again.) -Bonnie

Bonnie

April 30, 1997
Dear Keith: Just a quick note to tell you how pleased we are with the Alpine XL15 air purifier that we purchased from you. As you know, Ray Catena is one of the premier Mercedes-Benz automobile dealers in this country. As customer service is our highest priority, we have a fleet of forty loaner cars we make available to our customers as their cars are brought in for services. Unfortunately, these loaner cars eventualy retain smoke odors inside from our smoking customers. Then, our non-smoking customers become offended when they’re offered these loaners with stale cigar and cigarette smoke smells. We have never been able to effectively deal with these smoke odors until we acquired the XL15 air purifier! We can now run the XL15 inside of a car that has been smoked in, and these odors are completely eliminated. No more unhappy customers! As well, we will place the XL15 into an office that is being renovated–something we are doing regularly–and immediately we are making fresh air and combating smells. Instead of suffering for days or weeks with the odors from the new carpet, paint, and wallpaper, we do not smell them at all after a short run of the purifier. This has been a great, yet simple, answer to our indoor air problems. We can freely recommend the Alpine to anyone who wishes to combat smoke, odors, and so on; as well as for anyone who enjoys the smell of fresh, clean air.
Sincerely, Ken LaPoint Vehicle Prep Manager

Ken LaPoint

Keith, I never knew my rugs could be that clean. Very nice design. RG [Editor: This commendation was as a result of using a new Miele vacuum cleaner just purchased by the customer from us]

Dear Keith, Douglas, & Staff, Thank you for providing my family & I with such stellar & personal service. Have a beautiful holiday and a prosperous & healthy New Year.
Sincerely, Jerry Louis Ridley & Family

Jerry Louis Ridley

3/20/2000
Thank you for selling (XL15) the best machine I’ve ever had!
Yours truly, Bernadette Conner

Bernadette Conner

February 20, 2016 Dear Mr. Peterson, Thank you for doing a great job on the repair and tune-up of our Miele vacuum. It was a pleasure doing business with you. So, how often should I have a tune up on my Miele Delphi vacuum to keep it running well? Thanks, Lee Ramire

Lee Ramire

5/5/97
Keith, Thank you very much. We are enjoying the air purifier.
Sincerely, Andrea Jenkins

Andrea Jenkins

Dear Keith, Thank you very much for selling the filter for me. I received the check last week. You went out of your way for me, and I am very grateful. I thought your most outstanding personality trait was simply a quirky sense of humor, but now I see that generosity & honesty are really your strong points. Whenever I need something that you carry in your store, I’ll be sure to stop in.
Thanks again, Bill

Bill Kalter

Tiller & snowblower. Thanks again, service was fabulous!! -The Gornstein Family

The Gornstein Family

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