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Noreen Ryan

By Keith Petersen on February 11, 2014 in Sales and Service

May 18, 2012

Dear Mr. Petersen:

I want to thank for the courteous and competent service I received at your store earlier today.

The friendly atmostphere and efficient handling of the problem with my Miele vacuum were outstanding.

As a former small business owner I can appreciate how trying these past few years have been for you. The fact that you have been able to survive with a sense of humor intact is very impressive.

I can assure you that I will tell everyone I know about your superb customer service.

Sincerely,
Noreen Ryan

Noreen Ryan

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Testimonials

January 15, 2001
Dear Mr. Petersen: Thank you so much for suggesting and demonstrating the “Sebo” vacuum. It has so many terrific features, I don’t know where to begin. It is light weight and glides over surfaces – slightly lower and narrower than the average vacuum so that one does not have to move furniture in order to clean underneath a narrow area. The attachments are very handy as everything is at your finger tips attached to the vacuum. I am now able to clean everything from lamp shades, under the bed, stairs and drapes in much less time than with any other vacuum I have ever owned. Thanks to the “Sebo” I no longer plan on the big Spring and Fall cleaning as our home is clean all year round with little effort. Thank you again for bringing the “Sebo” into my life; it has taken the word chore out of vacuuming and house cleaning in general.
Yours truly,

Mrs. Theodore Solodare

Mrs. Theodore Solodare

April 9, 1998
Dear Mr. Petersen, You may recall that you sold me a Model XL-15 Living Air cleaner last spring when I came in to inquire about an air filter or de-humidifier for my brother’s home near the Jersey shore. I told you about the extremely foul musty smell in his house, and even the same unpleasant odor in his clothes. I also mentioned the difficulty he was having with his health, inclduing some serious difficulty breathing, causing a few emergency trips to the hospital. I had not intention of purchasing the XL-15 unit initially, because a neighbor had told me how successful his daughter had been in solving a similar prolblem with a de-humidifier. But you were so sure that htis unit would be a “God-send” that I decided to purchase it. But I never thought hat it would work out like it has. Within a few months, the miserable odor in that house was gone. We were astonished that even the odor in his clothes had disappeared. We placed the unit on a special shelf high in his living room and have left it on 24 hours per days, except in the summer when the windows are open. Even the odor in the basement, which was the most offensive and oppressive of all, has gone. But most important of all, his health has improved considerably, especially his breathing. For a long time, he was seriously thinking his life was ending because of these problems. Now he decided to modernize the place with new vinly windows throughout the house.
Sincerely, R. Purdy

R. Purdy

Dear Keith, Many thanks for always coming to the rescue! -Bonnie

Bonnie

Great customer service, fast turnaround, very helpful. These guys will be my go-to place for all of my outdoor power equipment. Cannot say enough good things about them.

A Google User

To: keith@etpetersen.com Sent: Tuesday, January 17, 2006 4:01 PM Subject: Lady Bug Hi Keith, this is a follow-up to our phone conversation a few months ago in regard to the Lady Bug Steamer. You have my permission to use my recommendation for this product. When I called looking for a floor scrubber to clean my nearly 2000 square feet of floor tile, I never expected to end up with an entirely different product. After your sales pitch on the steamer, I decided to buy it and am I ever glad that I did. This machine is wonderful. It certainly goes beyond clean. After watching the DVD that came with it, I have cleaned a multitude of things in my home. We just completed changing our screened in porch to a sunroom. I cleaned the existing cedar boards with the Lady Bug. It was amazing what came off the six year old boards. I am very happy with the Lady Bug and I appreciate your expertise of the product.
Sincerely, Glenda Domby

Glenda Domby

February 20, 2016 Dear Mr. Peterson, Thank you for doing a great job on the repair and tune-up of our Miele vacuum. It was a pleasure doing business with you. So, how often should I have a tune up on my Miele Delphi vacuum to keep it running well? Thanks, Lee Ramire

Lee Ramire

Dear Keith, Douglas, & Staff, Thank you for providing my family & I with such stellar & personal service. Have a beautiful holiday and a prosperous & healthy New Year.
Sincerely, Jerry Louis Ridley & Family

Jerry Louis Ridley

Keith, I never knew my rugs could be that clean. Very nice design. RG [Editor: This commendation was as a result of using a new Miele vacuum cleaner just purchased by the customer from us]

Dear, Mr. Peterson Thank you very much for helping me with my project.I got an “A” on my Westfield project. I hada lot of information on your store. My mom think my Westfield project will boost up my report card grade. I had a lot of fun doing my report. Thanks again for helping me. Everyone was very intrested in the weed whachers.
From, Will

Will

Dear Doug/Keith, I am and was overwhelmed by your heartfelt gesture not to accept payment for the repair of the trimmer the other day. There will probably never be a time when I shall not recommend you and your company to any I know for the products that you carry and service. There is something about a dealership likes yours that makes one feel confident about spreading the word that–“Petersen’s is in town, and why not use them.” There is more quality in those who run your business, than in the products that you carry. With the help of Almighty God I trust that you will always find success in all that you do, and that your attitude will always remain true to those around you. There should be a volume written about your company, but I know that it would take you away from your work to read it, and that is not too sound. It’s just nice to know that many who look to Petersen’s for help, are happy, as myself, that it is so-o-o obvious. Thank you a thousand times over.
Sincerely, Reuben E. Washington

Reuben E. Washington

Testimonials

Dear Keith, Thank you very much for selling the filter for me. I received the check last week. You went out of your way for me, and I am very grateful. I thought your most outstanding personality trait was simply a quirky sense of humor, but now I see that generosity & honesty are really your strong points. Whenever I need something that you carry in your store, I’ll be sure to stop in.
Thanks again, Bill

Bill Kalter

Keith- Thanks again for getting us the replacement hose for our Miele. We appreciate the personalized service we get as a ET Petersen’s customer. The hose is working great and more importantly, the wife is happy.
Regards,

Jay Mark

Jay Mark

June 1, 1999
Dear Keith, I just wanted to drop you a line about our recent purchase of a Alpine Air Purifier from your shop. The air purifier does a wonderful job cleansing the air in our showroom and in rug cleaning plant. It actually breaks down odors in oriental rugs that are caused by animals. The air quality just seems so much healthier. I will gladly recommend your company to my customers if they are ever in the market for a vacuum or air purifier.
Sincerely, Robert George SK Hamrah Carpets

Robert George

August 23, 1996
To The Eardly T. Petersen Co: This is in response to your letter dated July 26, 1996. I have been most pleased with the Alpine air purifier which I purchased from you. As a matter of fact, to date have been able to cut down, in half, the medication I take for allergies. I am happy to answer your letter. Thank you!
Sincerely, Anne Teets

Anne Teets

Keith, I never knew my rugs could be that clean. Very nice design. RG [Editor: This commendation was as a result of using a new Miele vacuum cleaner just purchased by the customer from us]

3/20/2000
Thank you for selling (XL15) the best machine I’ve ever had!
Yours truly, Bernadette Conner

Bernadette Conner

April 30, 1997
Dear Keith: Just a quick note to tell you how pleased we are with the Alpine XL15 air purifier that we purchased from you. As you know, Ray Catena is one of the premier Mercedes-Benz automobile dealers in this country. As customer service is our highest priority, we have a fleet of forty loaner cars we make available to our customers as their cars are brought in for services. Unfortunately, these loaner cars eventualy retain smoke odors inside from our smoking customers. Then, our non-smoking customers become offended when they’re offered these loaners with stale cigar and cigarette smoke smells. We have never been able to effectively deal with these smoke odors until we acquired the XL15 air purifier! We can now run the XL15 inside of a car that has been smoked in, and these odors are completely eliminated. No more unhappy customers! As well, we will place the XL15 into an office that is being renovated–something we are doing regularly–and immediately we are making fresh air and combating smells. Instead of suffering for days or weeks with the odors from the new carpet, paint, and wallpaper, we do not smell them at all after a short run of the purifier. This has been a great, yet simple, answer to our indoor air problems. We can freely recommend the Alpine to anyone who wishes to combat smoke, odors, and so on; as well as for anyone who enjoys the smell of fresh, clean air.
Sincerely, Ken LaPoint Vehicle Prep Manager

Ken LaPoint

Mr. Petersen – Thank you for your prompt response and attention to customer service regardless of who sold the product. I believe finding someone who will give you good customer service these days, is a gift! Thanks again and have a great day!”
– Beth Hall

Beth Hall

Hi – I have been very impressed by your knowledge of your products, and the quality. It’s been a reminder that you get what you pay for, there’s no free lunch, etc. etc. Before I bought the Stihl I had been at Home Depot and bought a trimmer and edger attachment. I spent a week assembling it and trying to get it started. Finally the pull string broke. Needless to say I returned it and then paid you a visit. I’ll be back. Andy

Andy

December 2012

I wanted to let you know that the central vac is working again thanks to your help. Thanks for being so considerate. We hope you have a very merry Xmas.

-Dee & Kirby LaFollette

Dee & Kirby LaFollette

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