NOTE: Prices Subject to Change Without Notice
Our ordering process is simple and straightforward. We have a minimum requirement of $25 of product to ship merchandise. Anything below that carries a $5 upcharge (i.e., if you order $6 worth of vacuum cleaner belts you will be charged for the belts, the shipping charge and a $5 upcharge). NOTE: Please be aware that our shopping cart system will not calculate upcharges for order minimums -these will be added to your credit card at the time of shipping.
Some products we do not typically ship either due to Manufacturer/Dealer agreements or due to the size of the product (i.e., tractors, large generators, lawn mowers, ground blowers, etc.) which would necessitate motor freight delivery rather than regular UPS. Products that we do not ship are typically marked “For Store Pickup Only”. NOTE: We do not ship product outside of the continental USA.
Payment: We accept Checks, Visa, M/C, Discover, American Express, Money Orders or Cash (surprise!). You may simply phone us on our toll-free number 1-866-Peterco (1-866-738-3726) with your order and credit card number. We are a 60+ year-old (since 1956), “brick and mortar”, family-owned sales and service business with an internet presence to help facilitate all our present and future customers’ needs. Our phones are answered 9:00 to 5:30 EST Monday through Saturday (closed Wednesdays and Sundays) – Thursdays 9:00 – 8:00.
Credit Card Surcharges: All transactions involving the use of credit cards will carry appropriate credit card surcharge fees of up to 3% at the discretion of The Eardly T. Petersen Company. This is in accord with the legalities of credit card laws and is typical with many businesses today including gas stations, restaurants, etc. This charge will not show in the Shopping Cart but will be added when the transaction is run on that credit card. We are not making revenue on this surcharge — it is to help cover our bank fees on credit card transactions.
Shipping Charges: Like most legitimate internet businesses we apply appropriate (normally, UPS Ground) shipping charges to your order. The order page will show you these charges. On certain residential products; namely, Miele vacuums (except for C1 or C2 Compact machines), Sebo vacuums and the LadyBugXL Steam Vapor Cleaner the product when ordered through our website is shipped freight FREE by UPS Ground within the continental USA.
Our normal method of shipping is UPS Ground; however, we can ship UPS overnight, UPS 2nd Day Air, FedEx or by motor freight (truck), etc. Appropriate charges will apply on these methods of shipping regardless of the product line – i.e., if you desire to have freight-free products such as a Miele vacuum, Lindhaus or Sebo vacuum as noted above shipped Overnight they will then carry an appropriate Overnight shipping charge (our shopping cart program will show a shipping charge of $0.00; however, when we process the order we will add in a separate, appropriate shipping charge).
Returns: While, ultimately, all returns are at the discretion of The E.T. Petersen Co., our general policy is to accept for return merchandise purchased from us returned in new, salable condition with all instruction books and original guarantees intact. Product must be returned to us within 10 days of original purchase in original, undamaged cartons with all packing material intact, and must be shipped to us insured and freight prepaid. We do not refund shipping charges. We will not accept for return any products scratched, dented, dirty or damaged in any way that would prevent resale as in new condition. Special orders are non-refundable.
We will not accept any product for return without a Return Authorization number. This RA# can be obtained by calling us toll-free at 1-866-Peterco(738-3726).
Guarantees: All merchandise we sell comes complete with manufacturer’s guarantee. If, for any reason, a product is defective under guarantee, please contact us at 1-866-738-3726.
It is our intent to provide complete customer satisfaction within the framework of what is stated above. If there are any questions as to our ordering or return policy please contact us.
