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Noreen Ryan

May 18, 2012

Dear Mr. Petersen:

I want to thank for the courteous and competent service I received at your store earlier today.

The friendly atmostphere and efficient handling of the problem with my Miele vacuum were outstanding.

As a former small business owner I can appreciate how trying these past few years have been for you. The fact that you have been able to survive with a sense of humor intact is very impressive.

I can assure you that I will tell everyone I know about your superb customer service.

Noreen Ryan

Noreen Ryan