May 18, 2012
Dear Mr. Petersen:
I want to thank for the courteous and competent service I received at your store earlier today.
The friendly atmostphere and efficient handling of the problem with my Miele vacuum were outstanding.
As a former small business owner I can appreciate how trying these past few years have been for you. The fact that you have been able to survive with a sense of humor intact is very impressive.
I can assure you that I will tell everyone I know about your superb customer service.