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About Orders

NOTE: Prices Subject to Change Without Notice

Our ordering process is simple and straightforward. We have a minimum requirement of $25 of product to ship merchandise. Anything below that carries a $10 upcharge (i.e., if you order $6 worth of vacuum cleaner belts you will be charged for the belts, the shipping charge and a $10 upcharge). NOTE: Please be aware that our shopping cart system will not calculate upcharges for order minimums -these will be added to your credit card at the time of shipping.

Some products we do not typically ship either due to Manufacturer/Dealer agreements or due to the size of the product (i.e., tractors, large generators, lawn mowers, ground blowers, etc.) which would necessitate motor freight delivery rather than regular UPS. Although usually products that we do not ship are marked “For Store Pickup Only” that is not all-inclusive – please contact us if you have any questions on delivery of a given product.

Internet Ordering: Since there is always an ongoing process of upgrading our website, if you have any questions you should just pick up the phone and call us toll-free at 1-866-PeterCo (738-3726). We can always simply take your order using conventional credit card methods. Alternately, you can e-mail us at sales@etpetersen.com.

Payment: (WE DO NOT ACCEPT AMERICAN EXPRESS CARDS – Sorry)  We accept Checks, Visa, M/C, Discover (no Amex – sorry), Money Orders or Cash (surprise!). Of course, you may fax us with your order (please include your credit card number on all faxed orders). If you like, you may mail us a check with your order. Or, as noted above, you may simply phone us on our toll-free number 1-866-Peterco(738-3726) with your order and credit card number. If you are a NJ State entity purchasing under NJ State Contract we simply need a valid Purchase Order. We are a 60+ year-old (since 1956), “brick and mortar”, family-owned sales and service business with an internet presence to help facilitate all our present and future customers’ needs. Our phones are answered 9:00 to 5:30 EST Monday through Saturday (closed Wednesdays and Sundays) – Thursdays 9:00 – 9:00. Other than valid Purchase Orders, as noted above, all merchandise being shipped to you must be paid for in advance.

Credit Card Surcharges: All transactions involving the use of credit cards are subject to appropriate credit card surcharge fees of up to  3% at the discretion of The Eardly T. Petersen Company.  This is not a surcharge fee that we typically apply; however, the legalities of credit card laws result in our making this statement to protect ourselves.

Shipping Charges: Like any major, legitimate mail order or internet business we apply appropriate (normally, UPS Ground) shipping charges to your order. The order page will show you these charges. On certain products; namely, Miele vacuums, Lindhaus vacuums, Sebo vacuums and the LadyBugXL Steam Vapor Cleaner the product when ordered through our website is shipped freight FREE by UPS Ground within the continental USA.

Our normal method of shipping is UPS Ground; however, we can ship UPS overnight, UPS 2nd Day Air, FedEx or by motor freight (truck), etc. Appropriate charges will apply on these methods of shipping regardless of the product line. NOTE: We do not ship product outside of the continental USA.
If you desire to have freight-free products – i.e., a Miele vacuum, Lindhaus or Sebo vacuum as noted above – shipped Overnight they will then carry an appropriate Overnight shipping charge.

NOTE: If you order these free-freight products (Miele, etc.) any other way than UPS Ground using the internet, our shopping cart program will show a shipping charge of $0.00. However, when we process the order we will add in a separate, appropriate shipping charge. Alternately, if you need such products shipped Next Day Air, etc. you can contact us either by e-mail at sales@etpetersen.com or by toll-free phone at 1-866-738-3726 to arrange for expedited shipping. Also, if you order a freight-free product such as a Miele vacuum and also order other product or accessories, etc. the
other products will carry a shipping charge unless we can include them in with the vacuum, etc.

Returns: We will accept for return merchandise purchased from us returned in new, salable condition with all instruction books and original guarantees intact. Product must be returned to us within 10 days of original purchase in original, undamaged cartons with all packing material intact, and must be shipped to us insured and freight prepaid. We do not refund shipping charges. We will not accept for return any products scratched, dented, dirty or damaged in any way that would prevent resale as in new condition. Special orders are non-refundable.

We will not accept any product for return without a Return Authorization number. This RA# can be obtained by calling us toll-free at 1-866-Peterco(738-3726).

Guarantees: All merchandise we sell comes complete with manufacturer’s guarantee. If, for any reason, a product is defective under guarantee, it can be returned to us prepaid and insured in original equipment cartons with packing and we will either repair or replace it according to manufacturer’s guarantee. Such manufacturers’ warranties typically do not cover shipping charges. In some instances we may advise that the product be shipped directly to the factory or a factory repair center. Of course, as a normal part of our business, we offer full repair of all products outside of warranty.

It is our intent to provide complete customer satisfaction within the framework of what is stated above. If there are any questions as to our ordering or return policy please contact us.